JoyBaji Privacy Policy

Joybaji (joybaji.onl) is an internationally operated online gaming and betting platform. We believe every user's personal data belongs to them, and keeping it secure is our primary responsibility. This Privacy Policy provides full transparency on what information joybaji collects, why it is collected, how it is used, and how it is protected.

This policy applies to the joybaji website, mobile app, and all associated digital services. By creating an account or using the platform, you agree to this Privacy Policy. If you do not agree with any part of this policy, please refrain from using joybaji's services.

Joybaji is committed to respecting your privacy at all times. We collect only what is necessary and store it in a secure environment. Your information is never disclosed to unauthorized third parties.

Certain personal information is collected to keep joybaji services running smoothly. This is gathered in two ways — directly from you and automatically through your browsing activity.

• joybaji collects only the information necessary to deliver its services — nothing more.
• Explicit consent is obtained before any data is collected.
• Sensitive information, where collected, is stored in encrypted form.

Data collected by joybaji is used solely for specific, legitimate purposes. Your information is never used beyond those stated purposes. A full breakdown of how joybaji uses your data is provided below.

• For account creation, verification, and management.
• To process deposits, withdrawals, and other financial transactions.
• To send promotions, bonuses, and personalized offers (with your consent).
• To provide customer service and support.
• To detect and prevent fraudulent activity.
• To fulfill legal obligations and comply with regulatory requirements.
• To improve platform quality and enhance the user experience.
• To send responsible gaming notifications.

Joybaji retains your personal data only for as long as necessary to provide our services or meet legal obligations. Even after account closure, certain information may be kept for a defined period as required by law.

• Active account data — retained for as long as the account remains active.
• Financial transaction records — retained for a minimum of 5 years (in accordance with AML regulations).
• KYC documents — retained for up to 3 years after account closure.
• Customer support records — retained for up to 2 years.
• Marketing data — deleted immediately upon withdrawal of consent.

Once the retention period expires, joybaji securely deletes or anonymizes your data. Your information will no longer be identifiable.

Joybaji never sells your personal data or shares it with third parties for commercial purposes. However, limited information may be shared in specific circumstances.

• Payment Processors: Necessary information is shared with payment partners such as bKash and Nagad to process transactions.
• Technology Service Providers: With contracted partners providing hosting, security, and analytics services.
• Legal Authorities: Upon a valid court order or legitimate request from a regulatory authority.
• Fraud Prevention Agencies: For investigating suspicious activity.

Joybaji uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored in your browser that help remember your preferences on future visits.

• Essential Cookies: Essential for login sessions, security, and core platform functionality.
• Performance Cookies: For analyzing site performance and user behavior.
• Functional Cookies: To remember your language preferences and customization settings.
• Marketing Cookies: To show relevant offers (subject to your consent).

You can disable cookies at any time through your browser settings. Please note that disabling certain essential cookies may limit some features of joybaji.

Joybaji believes every user should have full control over their own data. Your privacy rights are outlined below.

Joybaji uses industry-standard technical and administrative security measures to protect your personal information. Our security team monitors systems around the clock to prevent any unauthorized access.

• 256-bit TLS/SSL encryption — all data transmissions are secured.
• AES-256 encryption — for sensitive data stored in the database.
• Two-Factor Authentication (2FA) — An additional layer of security for your account.
• Firewall & DDoS Protection — To defend against cyberattacks.
• Regular Security Audits — Conducted by independent third-party experts.
• Restricted staff access — only authorized personnel can access specific data.
• Data Breach Protocol — Users are notified within 72 hours in the event of a data breach.

Joybaji strictly prohibits use of its services by anyone under the age of 18. We never knowingly collect personal information from minors or allow them to create accounts.

• Age verification is carried out at the time of registration.
• Date of birth and identity are verified as part of the KYC process.
• If a minor is detected, the account is closed immediately.
• Any collected data is securely deleted when no longer needed.

If you believe a minor is using joybaji, please notify our support team. We will take swift action.

Joybaji reserves the right to update or modify this Privacy Policy at any time. When significant changes are made, we will notify you through the following channels.

• A notice will be sent to your registered email address.
• A notice will be displayed on the website.
• The "Last Updated" date on this page will be changed accordingly.

Continued use of joybaji after any changes to this policy will be considered acceptance of the updated terms. We recommend reviewing this page regularly.

For any questions, complaints, or to exercise your rights regarding this Privacy Policy, please contact the joybaji support team. We typically respond within 48 hours.

• Email: [email protected]
• Live Chat: directly on the joybaji.onl website.
• Support hours: 24 hours a day, 7 days a week.

If your complaint is not resolved to your satisfaction, you may escalate it to the relevant regulatory authority. joybaji is committed to upholding user rights at all times.